Your Customer Voice Board met on the 4th of December to review Prima’s performance, proposals for reviewing the rent increase due in May 2024 and the new Safeguarding Policy.

On 11th December we are making some changes to our systems. What will this mean for our customers?

Our latest Annual Report is available to view now. This report serves as a comprehensive overview of our accomplishments, highlighting the strides we’ve taken in providing safe, affordable, and quality housing to those in need.

You may have received a red and blue leaflet from the DWP. This is simply information, it is not a migration letter asking you to claim Universal Credit.

We have been working with The Oliver King Foundation to install defibrillators at our over 55s schemes in Litherland, Bootle and Aigburth. Training in the use of the machines was delivered to not only staff but also tenants at each of the schemes.

Community Housing Associations (North West) is hosting a Tenant Conference in Warrington later this month and all Prima Group tenants are invited.

Our new office is now open in Leasowe.

The Leasowe Community Hub is a place for you to visit if you have any questions or issues you want to discuss with Prima Group staff. We are located next to the Premier shop on Twickenham Drive. We will be open on Tuesdays and Thursdays for the time being.

Gas Safety Week is here to remind the public how to keep themselves gas-safe, and organisations across the nation are working together to raise awareness of the dangers of poorly maintained gas appliances, which can cause gas leaks, fires, explosions and carbon monoxide (CO) poisoning.

The Regulator for Social Housing has recently published a draft Consumer Standards report for consultation.

Liverpool City Region Housing Associations (LCRHA) is holding an engagement session with tenants from a protected characteristic background to ensure their voices are heard and included in the consultation exercise.

We're thrilled to introduce David Curtis as a new member of the Prima Group team. A former soldier of the British Army, Dave's story is a remarkable one as he gears up to compete in the Invictus Games in Dusseldorf from September 9th to 16th, participating in both cycling and athletics alongside serving as Vice Captain for Team UK.

As the National Housing Federation's Starts at Home campaign highlights, good quality supported housing gives people choice about their lives, and provides tailored, person-centred support vital to their resilience, health and wellbeing. It is a vital part of the local community.

You can now pay less for what you already buy online and in store with Housing Perks.

Everyone of working age must move over to Universal Credit (UC) by the end of 2024.

Prima Group has joined forces with more than 30 British housing associations to call for more targeted Government support to help hundreds of thousands of low-income households who are expected to struggle to heat their homes again this winter.

In November 2023, a new Housing Allocations Policy is being introduced by Property Pool Plus (PPP), which is the register for anyone looking for social or affordable housing in Liverpool, Wirral, Sefton, Knowsley and Halton.

Lithium-ion battery technology has many advantages across a range of products - however - it provides unique fire safety challenges that must be considered as the technology becomes more commonplace, particularly in larger products. The energy expelled in failed lithium-ion batteries can lead to particularly intense fires in the home. When this happens, there is an immediate and increased risk to people, including firefighters and property.

In this edition, we are thrilled to present initiatives we’ve been working on that focus on making your homes warmer, more energy-efficient, and cost-effective - as well as sharing how we are supporting customers when they need us. We are committed to leading the way in decarbonisation efforts through the Social Housing Decarbonisation Fund (SHDF), ensuring that our properties are not only environmentally friendly, but also provide substantial savings for you, our valued residents.

This week, we are taking part in a national campaign to tackle anti-social behaviour (ASB) and keep people in our neighbourhoods safe.

ASB Awareness Week 2023 aims to encourage communities to take a stand against ASB and highlight the actions that can be taken by those experiencing it.

The Prima team will soon be moving into our new home at the Leasowe Community Hub, next to the shops on Twickenham Drive.

The Independent Better Social Housing Review Panel recently published their report and recommendations, having looked at the quality of social housing in England through many different lenses.