How to Get Involved
We’ve lots of ways for you to get involved with us, built to fit around how much time you have available and your interests.
All our customers are different and they have a whole range of reasons why they want to get involved. For some, it’s because they are passionate about making a change in their local community, others want to find out more about Prima and influence how we work. There’s also those who don’t want to get too involved but are happy to give us their views and feedback and know just a bit more about how we work or are performing.
You can find out more about the different ways to get involved below:
Customer Voice Board
Join our Customer Voice Board if you want to be an influencer at Prima. Members of the Customer Voice Board influence our policies, review our performance and monitor that we’re doing the best for our customers.
Time Commitment | 2 Hours a Month
Scrutiny Panel
The Scrutiny Panel carry out projects looking in detail into service areas and customers’ experience of how Prima Group works. Their role is to reality-check what Prima Group do, carrying out desk-top reviews, mystery shopping, shadowing and other ways of getting closer to see how services work in practice. They highlight where things could improve to make it a better customer experience.
Policy Consultants
Our Policy Consultants regularly review new or existing front-facing customer policies to ensure that they are relevant and meet the vision and aims of Prima Group. You will do this in person with other tenants and leaseholders, as an online form to give us your feedback, or as a virtual session online.
Prima Voices Feedback
It’s good to talk, and we’re here to listen! Not everyone wants to come to a meeting or join a group, so we have a range of other ways to engage customers who do not wish to be formally involved, allowing them to have their views heard.
Time Commitment | 1-15 Minutes
Local Tenant Groups
It starts at home. Working together, with and on behalf of your neighbours, we can support you in setting up Tenant and Resident Associations, local action groups and being a block or street representative, so issues in your area can be addressed.
Time Commitment | Dependant on Circumstances
Neighbourhood Walkabouts
Regular walkabouts give customers the opportunity to influence how communal areas are maintained and highlight wider issues other than just housing.
Customers are invited to attend with officers, contractors and sometimes with elected representatives.
Time Commitment | Dependant on Circumstances
Community Clean-Ups
Each year we carry out Neighbourhood Walkabouts to ask local residents how things are and what changes they‘d like to see in their area. We often follow these up with Clean-Up Days, where we hire skips and carry out litter picks.
Time Commitment | Dependant on Circumstances
TPAS - Tenant Engagement Experts
TPAS are a not-for-profit organisation that promotes, supports and champions tenant involvement. Prima are members of TPAS which means our tenants can access the TPAS website and their tenant engagement resources for free.
TPAS run training and events throughout the year - you can find out what’s on here: TPAS Training and Events. If there are any events you wish to attend where there is a charge to take part, please contact us and we can see if it is something we can fund for you.
You can set up a TPAS account for free by clicking the ‘join’ button on the TPAS website and typing ‘Prima’ in the landlord search bar then following the instructions on their website.
