Anti-Social Behaviour
Everyone should feel safe in their home and their community, and we all have a part to play in achieving this.
Most disagreements that happen between neighbours can be resolved by speaking to each other, with some understanding and consideration of one another.
There may be times when anti-social behaviour (ASB) is more serious and in these cases, we will work with you to find a resolution to tackle the problems created by nuisance and ASB. Your Neighbourhood Housing Officer will investigate every report of neighbour nuisance and be available to give advice. We will find informal solutions where possible and where appropriate, more serious action will be taken and we will work with other partners to help tackle it.
We can assure any current or future tenants that we will not tolerate anti-social behaviour. We work with partners to help us prevent and resolve anti-social behaviour, this includes Wirral ASB Team, Merseyside Police and local community safety teams. When necessary, we will issue Injunctions, ASBOs, Demoted Tenancy Orders, Acceptable Behaviour Contracts and evictions to deal with neighbours that cause a nuisance. Evicting someone is the last resort that we can only consider in the most serious of cases.
You can report a case or seek advice from Prima Group if you are affected by Anti-Social Behaviour on our Customer App, by calling us or using the Contact Us page to get in touch.
What is ASB?
Nuisance and Anti-Social Behaviour are defined as behaviour which disturbs the peaceful enjoyment of another, either directly in the form of ‘harassment’ – where one or several individuals select a specific individual as a target for nuisance behaviour, or generally, where disturbance can be caused by individuals or groups in a locality that presents a disruption to the lives of others.
What should you do if you are suffering from ASB?
Once we receive your complaint, we will log it and begin our investigation. It does help if we have detailed evidence of times, dates and names (if possible) so we would urge you to keep a record of all incidences of anti-social behaviour you witness, the easiest way to do this is using the ASB reporting form on the Prima Customer App.
For cases where noise from neighbours is causing a nuisance, we will ask you to use the Noise App to record the noise, this is great at capturing evidence of the problem as it tells us what happened and when.
What happens with more serious ASB cases?
Dealing with ASB can be complex and take time to resolve. We will keep you updated throughout the investigation, and you will be able to contact your Neighbourhood Housing Officer for progress reports. Where a case is more serious we work in partnership with the Wirral ASB Team they are ASB specialist and help us with the investigation and manage any legal action that may be needed. We will also work with any other partners locally who can help us resolve cases, such as other housing associations, the local council, community safety groups and Merseyside Police.
The Community Trigger is a process which allows members of the community to ask the Liverpool Community Safety Partnership to review how they have responded to reports of anti-social behaviour and is used to escalate unresolved anti-social behaviour issues.
The trigger is designed to ensure we work together to try and resolve any complaints and is a means of reviewing how agencies have responded to your complaints.
Where the trigger threshold is met, the partnership will consider how the complaints have been dealt with and whether agencies have followed their processes for dealing with your complaints. You can find out more about the Community Trigger on Liverpool City Council's website here.
ASB Guide