Pay Your Rent

You can pay your rent quickly and easily using any of our payment options. Paying online through Allpay means you can make a payment 24 hours a day and from wherever you are. Please remember that your rent should always be paid a week in advance if you pay weekly or a month in advance if you pay monthly.

How to Pay

Phone (Card Payments & Re-Occurring Card Payments)

You can do this 24 hours a day on 0330 041 6497. You will need your rent payment card and your credit or debit card as well. You can also call Prima Group directly on 0151 452 0202 to make a payment during our opening hours.

We can also set up re-occurring card payments over the phone, where a set amount can be paid automatically at the frequency you choose. This way of making a regular payment avoids any bank charges being incurred if there are ever times when the funds are not available in your account.

Online Payment

You can pay also your rent online with Allpay Internet Payments, using their website or by downloading the Allpay App. Please note that you will need a rent reference number to make a payment and you can pay by credit or debit card. If you aren’t sure what your rent reference number is please get in touch and we can let you know.

If you use this as a regular way of paying your rent it might be easier to download the free mobile Allpay App. You can find the Allpay App here in the Apple App Store or on the Google Play Store.

Direct Debit

This is the simplest, safest and most convenient way to pay and you’ll never need to worry about missing a rent payment again. If you pay by Direct Debit you can arrange for your rent to be paid weekly, fortnightly, four-weekly or monthly. You can complete a Direct Debit form through our Prima Customer App or by completing the Contact Us form to request a Direct Debit form.

Post Office

You can take your rent payment card to any Post Office and pay via cash or cheque.

Pay Point/E-Pay

Payments can be made at any shop or garage displaying the PayPoint sign or participating E-Pay outlets. These are often open in the evening and on Sundays. You just need your swipe card and a method of payment. Please remember to keep your receipt as proof of payment.