Introducing Polly, Our New Chatbot.
We’re pleased to announce the launch of Polly, our new chatbot!
The chatbot sits on our website and acts as an assistant to help answer your questions and give you quick access to information.
What does this mean for you?
Our chatbot gives you more options to communicate with us. Our other contact options, such as telephone and email, are still available for those who prefer it - however, the chatbot can help you self-serve and get instant answers to your questions.
Our chatbot can:
Give instant answers, 24/7 in over 120 languages
Answer common and transactional questions
Signpost and self-serve
If you prefer to chat with a person instead, you can request a live chat through the chatbot and speak to a member of our team who can help you with your queries.
Test it out for yourself using the purple icon in the bottom right of our website.