Strengthening Our Support for Customers
From 1st April 2025, we’re introducing our new Locality Model to strengthen how we support our customers and communities. This approach will bring our teams closer to the people we serve, helping us build stronger relationships and provide more tailored support.
With increasing challenges such as ASB, tenancy support needs, and issues like damp and mould, understanding our customers’ needs has never been more important. By working more closely within local areas, we can respond faster and more effectively, ensuring better outcomes for our communities.
This new way of working builds on the success of the Big Door Knock, bringing together teams from housing, income, customer experience, and community cohesion to deliver a more joined-up service.
Keep an eye out for an email next week (w/c 31st March) letting you know who your Housing Officer is and how you can contact them if you need them.