Customer Enquiries
You can reach us using the form provided below or over the phone.
Our offices are open by appointment. Please get in contact and we can arrange a convenient time for you to call in.
If your contact relates to an emergency repair or incident, please call us on 0333 355 9000, and a member of our Customer Experience Team will be able to help you.
While we aim to respond to all methods of communication promptly, in an emergency, a call remains the best way to ensure your issue is picked up immediately.
Head Office
8 Columbus Quay
Riverside Drive
Liverpool
L3 4DB
Our phone lines are open
Monday | 8:30 - 17:00
Tuesday | 8:30 - 17:00
Wednesday | 11:00 - 17:00
Thursday | 8:30 - 17:00
Friday | 8:30 - 17:00
You can visit our head office by prior arrangement. Appointments are available Mon-Fri, between 9:00 - 17:30.
Our Leasowe office is open on Tuesdays and Thursdays from 10:00 - 15:00.
236 Twickenham Drive
Leasowe
CH46 2QE
Please be aware that there has been reports of people trying to gain entry into homes by claiming to work for us. Our staff will always be carrying their ID with them, but if you're ever unsure, please call us to check.